H-E-B, L.P.

Senior Site Reliability Engineer – Dallas, TX

Job Locations
Position Type
Full Time
Dig Fulfill Engineering DAL-EX


H-E-B is one of the largest, independently owned food retailers in the nation operating over 420+ stores throughout Texas and Mexico, with annual sales generating over $34 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 145,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.


Since H-E-B Digital Technology's inception, we've been investing heavily in our customers' digital experience, reinventing how they find inspiration from food, how they make food decisions, and how they ultimately get food into their homes. This is an exciting time to join H-E-B Digital--we're using the best available technologies to deliver modern, engaging, reliable, and scalable experiences to meet the needs of our growing audience. If you enjoy taking on new challenges, working in a rapidly changing environment, learning new skills, and applying it all to solve large and impactful business problems, we want you as part of our team.

Our Partners thrive The H-E-B Way. In the Senior Software Engineer job, that means you have a...
HEART FOR PEOPLE... you can organize multiple engineers, negotiate solutions, and provide upward communication
HEAD FOR BUSINESS... you consistently demonstrate and uphold the standards of coding, infrastructure, and process
PASSION FOR RESULTS... you're capable of high-velocity contributions in multiple technical domains


H-E-B Digital Fulfillment is looking for a seasoned and driven Senior Site Reliability Engineer (SRE) with a proven track record of engineering success.  Our fulfillment partners (employees) collaborate to design, construct, implement and support everything H-E-B Curbside and Delivery. You will work closely with shared services teams, platform engineering, software engineering teams, and our operations partners to maximize reliability, availability, and efficiency of our systems, and improve workflow, automation, and scalability.


Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. “Partner-owned” means our most important resources—People—drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. 


What is the work? 

  • Develops and maintains tooling used for environment monitoring and task automation 
  • Engages in and improves whole lifecycle of services, including inception and design, deployment, operation, and refinement 
  • Analyzes and establishes efficient configurations for software and servers, DB connections, indexes, drivers, etc. 
  • Collaborates with development teams to design service architectures, software platforms and frameworks, capacity planning, release plans and launch reviews
  • Monitors internal and vendor service level objectives (SLOs) and agreements (SLAs); identifies and resolves SLO / SLA gaps 
  • Serves as technical subject matter expert (SME) for cross-functional engineering Teams; assists with and troubleshoots systems-related issues and maintenance 
  • Collaborates on maintaining services once they are live; measures and monitors availability, latency, and overall system health 
  • Coordinates with technical and non-technical Partners and clients to determine business requirements 
  • Practices sustainable incident response and blameless postmortems 
  • Documents and promotes H-E-B standards and procedures
  • Coach and mentor junior engineers and fellow practitioners


What is your background? 

  • A related degree or comparable formal training, certification, or work experience involving software / systems engineering
  • Require 5+ years of professional engineering experience developing, managing, or supporting distributed systems
  • Require 3+ years of SRE experience managing Google Kubernetes Engine, K8s, or AWS environments (GKE preferred)
  • Prefer 2+ years of Java (Spring) programming experience
  • Experience with tools such as Gitlab, JIRA, Slack, Confluence and Intellij
  • Experience working with PostgreSQL, Kubernetes, Docker, Linux, GCP, Terraform, and APIs using REST and GraphQL
  • Experience with Helm charts and deployments
  • Experience working with monitoring and visualization tools such as Datadog, Grafana, and New Relic
  • Experience with microservices architecture patterns
  • Strong proficiency with scripting languages such as Python, Ruby, Groovy, and Bash
  • Proven track record of researching, understanding, and effectively applying Scalability and High Availability principles
  • Exhibits a team and partner first mentality


Do you have what it takes to be a fit as an H-E-B SRE? 

  • Understanding of Unix / Linux operating systems 
  • Strong communication and interpersonal skills 
  • Analytical, problem-solving skills 
  • Ability to work efficiently in a fast-paced technical environment with increasing support demands and complexity 
  • Ability to manage multiple priorities and assigned tasks to meet deadlines and objectives 
  • Ability to collaborate and openly share ideas with a team of like-minded professionals 


Can you… 

  • Function in a fast-paced, retail, office environment 
  • Travel by car or plane with overnight stays 
  • Work extended hours; sit for extended periods; work rotating and on-call schedules 



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