As a Risk Solutions Representative, you - ll manage and administer Risk Solutions Programs with the guidance of Risk Leadership: Work Injury Benefit Plan, Return-to-Work Benefit Plan, Premises and Products Liability Program, and Loss Prevention Litigation. You - ll handle claims and conducts litigation management. Facilitate safety initiatives with assigned stores / locations within OSHA regulations.



Once you - re eligible, you - ll become an Owner in the company, so we - re looking for commitment, hard work, and focus on quality and Customer service. - Partner-owned - means our most important resources - People - drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.



Do you have a:

HEART FOR PEOPLE - connect with Partners?

HEAD FOR BUSINESS - ability to understand financials?

PASSION FOR RESULTS - facilitate safety initiatives?



We are looking for:

Bachelor - s degree or comparable formal training, certification, or work experience

2+ years related experience

2-5 years claims handling experience (case management involving medical, vocational, subrogation / recovery, return to work program, etc.)

Valid Texas driver license, no DUI, and no more than 2 moving violations in last 2 years



What is the work?

Conducts investigations on all types of claims and RTW cases and provides recommendation for best course of action

Reviews and interprets existing, new or proposed OSHA and other federal and state regulations, updates to department staff as necessary

Investigates and documents hazard reviews; analyzes, evaluates and presents recommendations

Coordinates litigation case management to ensure cost containment; attend trials when needed, reports on trial to management, ensures clear and concise communication between defense attorney and management

Manages incident reports and determine appropriate action plan

Communicates with all partners, customers and other third parties who have filed an incident report to determine an appropriate action plan and to provide the best possible customer service

Reviews reports, makes initial contact with partner, determines eligibility for benefits on work injuries, and administers all benefits due in accordance with the with the provisions of the Work Injury Benefit Plan, including coordination of the Return to Work (RTW) Program

Facilitates subrogation / recovery efforts from third parties responsible

Continuously reviews, sets and monitors reserves to reflect appropriate levels of exposure

Reviews and approves payments on all cases within assigned authority

Ensure adequate communication and resolution on attorney represented or litigated cases

Negotiates and diffuses claims with third parties and plaintiff Attorneys

Serves as corporate representative, witness, etc. as necessary

Facilitates property claims, work injury and general liability

Instills a safety culture and supports all safety initiatives

Demonstrates proficiency in training of Risk Solutions initiatives

Performs other functions pertinent to this job as assigned

Creates, runs, analyzes, and communicates incident trends reports for Operations Leadership



What is your background?

Bachelor - s degree or comparable formal training, certification, or work experience

2+ years related experience

2-5 years claims handling experience (case management involving medical, vocational, subrogation / recovery, return to work program, etc.)

Current - All-Lines - Claims Adjuster license through the Texas Department of Insurance

Valid Texas driver license, no DUI, and no more than 2 moving violations in last 2 years



Do you have what it takes to be an H-E-B Risk Solutions Representative?

Ability to interface with regulatory agencies, division and corporate staff, professional associations and other organizations

Excellent customer service skills

Excellent telephone skills

Bilingual preferred (English & Spanish)

Moderate PC skills, including Microsoft Office Software and a Claims Management System

Working knowledge of PPO utilization, medical terminology, etc.

Understanding of project management process



Can you...

Function in a fast-paced, retail, office environment

Travel by car or plane with overnight stays

Lift 20 lbs or more on an occasional basis

Work extended hours

Sit for an extended period of time

Hand / Finger dexterity

Available for emergency contact 24 hours a day



09-2024