H-E-B Digital is seeking new team members (Partners)! Since our inception, we’ve been investing heavily in our customers’ digital experience, reinventing how they find inspiration from food, how they make food decisions, and how they ultimately get food into their homes. This is an exciting time to join H-E-B Digital, and we’re hiring across the stack: front-end web and mobile, full-stack, and backend engineering. We’re using the best available technologies to deliver modern, engaging, reliable, and scalable experiences to meet the needs of our growing audience. Our digital solutions are growing in popularity and adoption—like Curbside and Home Delivery—so you’ll get the opportunity to define the user experience for millions of customers and hundreds of thousands of Partners. If you’re someone who enjoys taking on new challenges, working in a rapidly changing environment, learning new skills, and applying it all to solve large and impactful business problems, we want you as part of our team.

Our Partners thrive The H-E-B Way. In the Technical Specialist I (L2 Support) job, that means you have a...

HEART FOR PEOPLE... you can organize multiple engineers, negotiate solutions, and provide upward communication
HEAD FOR BUSINESS... you consistently demonstrate and uphold the standards of codding, infrastructure, and process
PASSION FOR RESULTS... you’re capable of high-velocity contributions in multiple technical domains

As a Technical Specialist I (L2 Support), you will provide technical support services required to maintain H-E-B’s computing infrastructure and install / troubleshoot hardware and software in facilities company-wide. You'll also provide technical support for Field Techs.

Location:

Onsite H-E-B Headquarters - San Antonio, TX

Hours of Operation:

On Call - Every 7 weeks

We are looking for:

• A related degree or comparable formal training, certification, or work experience
• 1+ years of experience
• Good interpersonal skills
• Good verbal, listening, and written communication skills

What is the work?

• Information Technology / Troubleshooting:
• Receives / assesses / prioritizes / investigates / resolves / tracks trouble tickets related to LAN/WAN equipment, PCs, laptops, iOS Devices, etc.
• Provides services on infrastructure / system design, configuration, and support; applies understanding of how hardware software components deliver H-E-B infrastructure strategy
• Installs, troubleshoots, documents, and supports one or more relevant hardware and software technologies that comprise H-E-B's infrastructure with guidance and supervision by more senior Partners
• Works effectively with vendors to manage installation, troubleshooting, or support of H-E-B’s infrastructure
• Provides on-call / after-hours support for one or more infrastructure technologies
• Collaborates cross-functionally to review blueprints / create orders for F&E Team to process for new facility builds, remodels, and Clinics
• Documents / trains on new hardware and software systems
• Works with Innovations Team to install / test new hardware and software
• Supports various projects and rollouts; tracks time and projects via software
• Manages department requests for change (RFC)
• Applies knowledge across multiple technologies sufficient to begin contributing to higher level services around system design, configuration, and support of the following hardware / software:

Hardware:

Windows / Apple Mac PCs and laptops; iOS / Android devices; AV / conference room systems; network printers

Personal productivity devices such as printers and PDAs

Mac, Apple M1, M2 & M23

Network (including wireless) infrastructure

Software:

MacOS

Windows 10 & 11

Jamf

Intune

DEX

Virtualization software and related system management tools

Platform management systems, such as antivirus, patch management, software deployment, and inventory management

Microsoft Exchange

Microsoft Active Directory; other LDAP directory tools

ITIL systems management tools

Essential Functions

• Participates in a 24/7 on-call rotation to support our business customers.
• Leads development and testing of solutions to automate manual processes
• Diagnoses and repairs hardware and equipment (laptops, desktops and printers)
• Install software and hardware
• Process Responsibilities
• Install software and troubleshoot if needed
• Follow detailed technical documentation/processes for software and hardware
• Complete projects in collaboration with other teams
• Process department equipment purchases

Domain Knowledge

• Intermediate knowledge of SCCM
• Intermediate knowledge of JAMF
• Intermediate knowledge of Intune
• Intermediate knowledge of Microsoft Entra ID
• Intermediate knowledge of servers
• Intermediate knowledge of Microsoft Active Directory and other LDAP directory tools
• Intermediate knowledge of PowerShell
• Proficient in Office 365 applications
• Experience with ITIL system

Can you...

• Function in a fast-paced, retail, office environment
• Travel by car or plane with overnight stays
• Work extended hours; sit for extended periods
• Regularly lift / move up to 50 lbs
• Climb stairs / ladders as needed

What are the Perks?

• A robust Benefits plan with coverage starting Day One
• Dental, vision, life, and other insurance plans; flexible spending accounts; short term / long term disability coverage - Partner Care Team, for any time you have healthcare or coverage questions
• Telehealth offers 24/7 access to board-certified doctors by phone
• Partner Guidance allows free counselor visits
• Funeral leave, jury duty, and military pay (subject to applicable law)
• Maternal / paternal leave for new parents, including adoptions
• 10% off H-E-B brand products in-store and online
• Eligibility to participate in 401(k)
• Opportunity to become a “Partner-Owner” after 12 months

Who We Are
H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion
We hire talented people (109,000+ Partners), and give them autonomy to be creative in how they impact the business
We’re a Partner-driven company with a Bold Promise – Because People Matter
We embrace Diversity and Inclusion as core values, and support them with thriving company-wide programs
We’re a truly original Texas-based company that created the Spirit of Giving to help Texas communities every day
Once eligible, our Partners become Owners in the company. “Partner-owned” means our most important resources— People—drive the innovation, growth, and success that make H-E-B The Greatest Retailing Company