This is a PRN - per diem 1099 employment within the HEB Wellness Clinics: Click here to learn more!!
Current Houston Locations:
We are looking for:
- a high school diploma, or equivalent
- experience as a medical assistant, admissions rep, or in-clinic support
- Basic Life Support (BLS) certification - Must be through America Heart Association (AHA)
- Medical Assistant certification (CMA) required from one of these organizations
What is the work?
Customer Service:
- Welcomes each guest warmly and professionally; provides a caring environment; handles guest interactions with the highest level of hospitality; responds to all requests personably, accurately, and in a timely manner; accommodates special requests when possible
- Assists with check-in process; processes transactions required to begin / complete patient visits
- Provides exceptional customer service; manages multi-phone line system; answers calls; schedules appointments; maintains clinic calendar / scheduling; responds to emails
- Resolves patient complaints; assists patients in all Clinic-related inquiries
- Promotes H-E-B Wellness Primary Care services
- Develops an understanding of H-E-B-sponsored health insurance (e.g., co-pays, co-insurance, and related benefits-specific offerings)
- Develops in-depth understanding of eligibility files, check-in technology, electronic health record system, and overall workflow related to care delivery
- Serves as a resource to patients; facilitates coordination of patient care
- Assists with patient referral process, and associated follow-ups
- Obtains referring physician orders and outside facility images / reports as necessary
Patient Care:
- Performs patient intake interviews; takes medical histories; checks / records vital signs
- Draws blood; administers medications, including injections; collects lab specimens; assists physicians with exams / other medical procedures; provides clinic support
- Replenishes medical supplies / materials
- Maintains collaborative, professional relationships with clinic staff
- Ensures adherence to HIPAA regulations
What is your background?
- High school diploma, or equivalent
- Graduate of an accredited medical assistant
- Medical Assistant certification (CMA)
- Basic Life Support (BLS) certification
- 1+ years of experience in office, clerical, or medical work; medical assistant, admissions rep, or clinic support (preferred)
- 1+ years of experience in phlebotomy / blood drawing (preferred)
- Experience in customer service
- Experience working with electronic health records (preferred)
Do you have what it takes to be a fit as an H-E-B WPC Medical Assistant?
- Knowledge of medical terminology
- Proficiency in MS Office, related software / applications
- Advanced interpersonal, customer service, and issue-resolution skills
- Advanced written / verbal communication skills
- Strong organization and follow-through skills; attention to detail
- Bilingual skills (English - Spanish) a plus
- Ability to quickly learn new procedures / processes
- Ability to comfortably, efficiently manage multiple priorities and shift focus between tasks
- Ability to project process ownership, accountability, and initiative
- Ability to work as part of a team; ability to work with minimal supervision
- Ability to apply good judgment and logic in performing duties, and responding to customer needs
Can you...
- Function in a fast-paced clinic / office environment
- Sit / stand for extended periods of time
- Regularly lift up to 20 lbs
- Work extended hours and / or rotating schedules
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